Shipping & Delivery
At SoGlamy, we aim to deliver your favorite products quickly, safely, and efficiently. This Shipping & Delivery Policy explains how we process and deliver orders.
Order Processing
All orders are processed within 1–2 business days after confirmation. Once your order is shipped, you will receive a confirmation message with tracking details. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
Delivery times may vary depending on your location: 5–7 business days
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before completing your purchase. From time to time, So Glamy may offer free shipping promotions on selected orders.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS so you can track your delivery status.
Delivery Partners
SoGlamy works with reliable D2TC courier partners to ensure safe and timely delivery of your orders across India.
Delivery Issues
If you experience any issues with your delivery or have not received your order within the expected timeframe, please contact our team.
Return & Exchange
At SoGlamy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return and exchange process.
Return Eligibility
You may request a return if: The item is unused and in its original condition The product has all original tags and packaging intact The return request is made within 7 days of delivery Items that are worn, washed, or damaged after delivery may not be eligible for return.
Exchange Policy
If you wish to exchange a product due to size issues, damage, or incorrect items, you can request an exchange within 7 days of receiving the product. Exchanges are subject to product availability.
Non-Returnable Items
For hygiene reasons, certain products such as panties may not be eligible for return or exchange unless they are damaged or incorrect.
Return Process
To initiate a return or exchange: Contact our customer support team. Provide your order number and reason for return/exchange. Our team will guide you through the return process. Once the product is received and inspected, we will process the exchange or refund.
Refunds
If a refund is approved, it will be processed to the original payment method within 5–7 business days after the returned product is received and verified.
Contact Us
For return or exchange requests, any shipping or delivery-related question please contact us:
Email:support@soglamy.com
Mobile:+91 9052715444
Location: Andhra Pradesh, India