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When you can cancel, how refunds are calculated, how they reach you and how long they take.
Last updated: 29 July 2026
This policy covers cancellations and money. What may be returned, and the hygiene conditions that apply to intimate apparel, are in our returns policy — please read both.
You can cancel any order free of charge until it is dispatched, from your account or by messaging us with your order number.
If the order was prepaid, we refund the full amount including any shipping charge.
Once a parcel is with the courier we cannot recall it. Please refuse delivery or raise a return once it arrives, following the returns policy.
We may cancel an order if the item is out of stock, the address cannot be verified, a Cash on Delivery order cannot be confirmed, or we suspect fraud. If you have paid, you are refunded in full. We will tell you why.
A refund is issued when:
| Situation | Refunded |
|---|---|
| Cancelled before dispatch | Full order value including shipping |
| Faulty, damaged or wrong item | Full value including any return cost |
| Approved change-of-mind return | Item value; original shipping is not refunded |
| Part of an order returned | That item's value only |
Where a discount applied to the order, the refund reflects the amount you actually paid.
Prepaid orders are refunded to the original payment method — the same card, UPI ID or account you paid from. We cannot redirect a refund elsewhere.
Cash on Delivery orders cannot be refunded to cash. We collect your bank details — account number, IFSC and account holder name — and transfer the amount directly. Please check them carefully; a wrong IFSC is the most common cause of a delayed refund.
| Stage | Typical time |
|---|---|
| Return received and inspected | 2–3 working days |
| Refund initiated by us | Within 2 working days of approval |
| Money appearing in your account | 5–7 working days after initiation |
Once we initiate a refund, the remaining time is with your bank or payment provider and outside our control. We can give you a reference number to follow it up with them.
We do not process direct exchanges. Return the item under the returns policy and place a fresh order for the size or colour you want — that way you are not waiting for stock to be reserved.
If a refund has not reached you within the timelines above, contact us with your order number and we will chase it with the payment provider. Our details are on the contact page.