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Intimate apparel can only be returned under hygiene conditions. Here is exactly what those are, what is and is not returnable, and how to raise a request.
Last updated: 29 July 2026
We sell intimate apparel. Once an item has been worn, washed or unsealed we cannot resell it to anyone else, and no returns policy can change that. So our window is 7 days from delivery, and the item has to come back in a condition we could sell again.
Anything faulty, damaged or incorrect is replaced or refunded in full — those are never subject to these conditions.
Unused and unworn
Tried on briefly over your own underwear is fine. Worn for a day, or showing any sign of wear, is not.
Unwashed
Once an item has been washed we cannot assess or resell it, whatever the reason for the return.
Tags still attached
All original tags and labels must be intact and attached. A removed tag cannot be reattached.
Hygiene seal unopened
Where an item ships in a sealed hygiene pack, that seal must be unbroken. Opening it makes the item non-returnable.
Raise the request within 7 days
From your account under Orders, or by messaging us with your order number. The window runs from the date of delivery, not the date you ordered.
Tell us the reason
Size, fit, a fault, or the wrong item arrived. For a fault or a wrong item, a photo helps us resolve it immediately.
We confirm eligibility
We check the item against the conditions above and confirm within one working day. If it is not eligible we tell you why, before you post anything.
Pickup or self-ship
Where a reverse pickup is available for your pincode we arrange it. Otherwise we send a return address and reimburse reasonable postage for faulty items.
Inspection and refund
We inspect on arrival, usually within 2–3 working days, then initiate your refund. Timelines are in the refund policy.
Most returns are size-related, and most of those are avoidable. Measure before you order — it takes two minutes and our calculator does the arithmetic. If you are between sizes or unsure how a style runs, message us first. We would rather help you pick than process a return.
Once a return passes inspection we initiate the refund within two working days. Prepaid orders go back to the original payment method; Cash on Delivery orders are transferred to a bank account you give us. Full detail, including timelines, is in our refund policy.